◀ Vissza
◀ Vissza
Customer Service Representative German - Language support
Létrehozva: 2023-08-10
Hirdető: Tech Mahindra
Jelentkezési határidő: folyamatos
Tech Mahindra Hungary, also a hub for people, who are ready to explore not only the opportunities that the global business world beholds, but also their own talents and skill sets. We guide you, we mentor you and we care for you, not just verbally but with numerous benefits and policies that translate our thoughts into action.
Task:
- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
Expectation:
- Strong verbal communication skills in German language (C1 atleast or above)
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Typing 20 WPM and 80% accuracy.Ability to present value-adding solutions to customers
- High emotional intelligence and soft skills with the ability to serve high-profile customers
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop yourself
- Experience in a multi-system environment
- Preferably 0-3 –years of experience in a contact center or customer service environment
Preferred Competencies:
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Investigates and takes action to meet customer’s needs
- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
Elvárt nyelvismeret: angol - középfok (kommunikációképes szint); és/vagy: német - felsőfok (tárgyalóképes szint)
Elvárt munkatapasztalat: Pályakezdő/friss diplomás
Foglalkoztatási forma: Teljes munkaidő, Részmunkaidő 6 óra, Távmunka/otthoni munka,
◀ Vissza
